Shipping policy

Shipping Policy

Last updated: May 24, 2026

Sender and fulfillment information

Store operator: UNIHOPE SDN.BHD.

Malaysia sender / fulfillment address: LOT 3419, JALAN SETIA, TAMAN SETIA 2, 43300 SERI KEMBANGAN, ULU LANGAT, SELANGOR, MALAYSIA (Voxtera Marketing (M) Sdn Bhd (Balakong))

Warehouse phone: +60 12-606 9938

Shipping area

Unihope currently focuses on Malaysia orders. Delivery availability, shipping methods, and fees are shown at checkout based on the Malaysia shipping address and selected products.

Cash on Delivery

Cash on Delivery is our main payment option for Malaysia orders where supported by our delivery partners at checkout. Please make sure your phone number and shipping address are accurate. The delivery partner may contact you before or during delivery.

Processing time

Orders are usually processed after order confirmation. Processing may take longer during weekends, public holidays, sales periods, or when order information needs verification.

Delivery time

Estimated delivery timing depends on the destination, courier availability, and checkout shipping method. Any delivery estimate is an estimate only and is not a guaranteed arrival date.

Shipping fees

Shipping fees are calculated at checkout. If a promotion offers free shipping, the promotion terms shown at checkout will apply.

Address accuracy

Please make sure your shipping address, phone number, and email address are correct before placing an order. We are not responsible for failed or delayed delivery caused by incorrect or incomplete delivery information.

Failed delivery or refusal

If a Cash on Delivery parcel cannot be delivered because the address is incorrect, the recipient cannot be contacted, or the parcel is refused, future orders may require additional confirmation before processing.

Lost or delayed parcels

If your parcel appears delayed or lost, contact us at service@unihopes.com with your order number. We will help review the shipment status with the available courier information.